Important Delivery Notes – Retail

As we bring our business online we will deliver to more suburbs and will deliver on more days of the week, including weekends.

For now we deliver on Wednesdays between the hours of 7 am and 4 pm and Saturdays between 7 am and 3pm, all within a 55 km radius of Dandenong, Melbourne.

Once you place your order, one of our team will contact you by phone to arrange delivery with you.

Minimum Orders

The Service is only available where:

1. 1.The minimum order is $50.00 plus appropriate delivery charge.

Delivery Charges

Delivery prices governed by driving distance

0 – 20Km Radius from place of manufacture ( 314 Hammond Rd, Dandenong Sth 3175 ) Fee of $5.00

20Km – 35Km from place of manufacture Fee of $10.00

35Km – 45Km from place of manufacture Fee of $15.00

45Km – 55Km from place of manufacture Fee of $20.00

Pick Up

For pick up please call Udana – 0452 630 630 – to arrange a date and time.

Important Delivery Notes – Wholesale

For all wholesale orders, please call directly on 1300 319 888 to discuss your order.

Online Ordering Terms & Conditions

1. The prices displayed are valid for today only as prices are subject to change without prior notice and may vary per region.
2. The Krispi online ordering facility is provided by Krispi Fresh Pty Ltd ACN 639 422 601 ( Referred to as “Krispi” )
3. These terms and conditions apply to the use of the Service when it is used as an online ordering facility.
4. By placing an order using the service, you confirm that you have read and understood these terms and conditions and agree to be bound by them ( as may be changed from time to time ) and you consent to Krispi’s collection, use and disclosure of your personal information in accordance with Krispi’s privacy policy.

Use of the Service

1. The Service is only available to individuals aged 18 years or over who are resident and accessing the Service in Australia via the Krispi website and associated applications.
2. Those persons under the age of 18 are eligible to order provided they are over the age of 13 and receive parental or guardian consent. Parents/Guardians may be required by Krispi to enter into further agreement as evidence of consent for a minor to order online.
3. Krispi may, in its absolute discretion, refuse to provide the Service to any person for any reason and Krispi will not be liable for any costs, loss or damage incurred by you if we refuse to provide the Service to you.

Placing an Order

1. To place an online order using the Service, you must follow the prompts on the ordering pages of the Service. You are able to correct errors on your order up to a point on which you click the “Checkout” button on the “You Order” page.
2. You must provide the requested information for us to process the order. We reserve the right to request further information from you at anytime to enable us to complete your order and/or to comply with regularity requirements.
3. We will use various procedures to authenticate each transaction. In the event we consider that we cannot authenticate a transaction then we may, in our absolute discretion, cancel it.
4. By placing an order you confirm that all information contained in the order are correct.

Order confirmation

1. After you click the required payment option on the “Check your delivery details”, you place your order with us and we receive your order, the system will send and automated email to the email address you have provided, setting out the details of your order.
2. Once an order has been processed an placed in the system you cannot change the order.
3. Any order using our Service is an offer by you to purchase the particular items referred to in the order for the price stipulated.
4. We may at our sole discretion, accept or reject an order we have received.
5. Each order placed for items using the Service that we accept results in a separate binding agreement between you and Krispi supplying those items

Fees and Charges

1. We will charge you and you agree to pay the following fees and charges in relation to any order made using the Services: The purchase price made for each item comprising the order and any other fees and charges set out in the terms and conditions.
2. We reserve the right to alter the agreed price for any items contained in an order if an incorrect price was cause by a software fault, error or malicious attack.

Payment Via Debit/Credit card

1. For order paid by credit card or debit card, your card will be debited with the relevant amount once you press ”Pay Securely” on the Card Details page. To protect you against fraud, we may require that card used to pay for an order to be presented at the time of delivery of your order.
2. The card must belong to the person and receiving the order. You must ensure that the card is registered in your name and your account has to have sufficient funds available to cover your order and any applicable fees.
3. We accept the following credit cards only: Visa and Mastercard
4. If we are unable to successfully process your credit card payment for your order that is accepted by us then we may notify you of dishonour and cancel the order.
5. You must not pay or attempt to pay for items using the Service through any fraudulent or unlawful means.

No Cancellation

You may not reverse or cancel any order using Service